What is Bill Mountain Thorough Clean?
Bill Mountain Thorough Clean is Northeast Pennsylvania’s premier Carpet Cleaning Clarks Summit, upholstery cleaning, area rug cleaning as well as hard floor surface cleaning company. The owner Bill Mountain began in the cleaning business over 25 years ago purchasing a franchise operating in the Pocono mountain region. A little over 4 years later he decided it was time to branch out independently and began what is now called Bill Mountain Thorough Clean eventually expanding their service territory to all of Northeast Pennsylvania.
It didn’t take long to realize that there was more to the process of Carpet Cleaning Clarks Summit than he thought and there was a whole industry out there that did a great job in educating and training on the proper methods of cleaning including chemistry and fiber identification. So he sent out on a quest to learn and become the area’s only master certified textile cleaner with the Institute of Inspection Cleaning and Restoration. This gave Bill the tools as well as the confidence to handle some of the most difficult challenges including colored stains and pet urine.
His reputation grew and soon clients were asking him if he would take and clean some of their most valuable oriental and area rugs. These were expensive pieces including heirloom antiques and rugs picked up while traveling overseas. Many rugs are hand made so they are one of a kind. With some rugs, the monetary value is high, however the sentimental value, especially the heirloom pieces are literally priceless. Bill knew he needed more training, so he sought out the best in Lisa Wagner, the owner of Blatchford’s Rug Cleaning in San Diego, California. Lisa was beginning a program for teaching Carpet Cleaning Clarks Summit and how to wash rugs properly without damaging them. This is specialized training that took over two years as well a trip to San Diego to actually wash rugs in Lisa’s plant. Since 2004, Bill has washed hundreds of rugs safely and thoroughly.
Bill’s philosophy in business is to give each and every job our best. Our most valuable asset we have is our reputation. A good name needs to be guarded even if it costs us money. That’s why we offer a full money-back guarantee on each job we perform. We love it when clients are thrilled with the outcome, and they often are. We often hear them say, “I thought I had to replace that carpet, but you made it look new again.” We get a great deal of satisfaction when our clients are delighted with our cleaning as well as our service.
Over the past two decades wall to wall carpeting has been in decline as the floor covering of choice in many homes and even businesses. There has been a trend towards more hard surface flooring such as ceramic tile & grout as well as hard wood. While carpeting is still just over half of the market share in new flooring purchased each year, there are more options than ever for consumers to choose as they remodel and change flooring or are building new homes and additions. Some of these options are solid wood flooring, laminate wood, engineered wood flooring as well as a new water proof flooring called Luxury Vinyl Tile, or LVT. There is also ceramic tile, porcelain tile, natural stone floors such as travertine, marble, granite, and even slate.
There has been some misconceptions about carpeting that has led to these trends such as concerns with allergens and asthma related to carpeting. While this is understandable, especially when a doctor prescribes removing the carpeting in order to reduce these conditions. The truth is the actual opposite. Carpeting actually reduces the cases of allergens floating in the air, acting like a filter removing and trapping them. The need for cleaning the carpeting becomes greater in these cases.
However, Bill saw the trend and his clients once again was asking if he was able to clean tile & grout along with natural stone and wood floors. So Bill took more training to become an expert in cleaning these floors as well. “We have come from just a Carpet Cleaning Clarks Summit company to a professional floor cleaning company,” Bill said.
Bill has enjoyed learning so much that he has now become an instructor teaching other up and coming floor cleaning professionals on cleaning tile and grout, wood floors, upholstery, and Carpet Cleaning Clarks Summit in Rahway New Jersey a few times per year.
Bill’s partner in life and business is his wife Dawn. They have been married for 32 years. Dawn is often heard on the other end of the phone answering customer calls and questions. She has done this since the beginning and has been instrumental in the business’s success. It’s important in this business to have a real human being answering the phone when customers call. Many small service businesses just let it go to the machine and promise to get back to them “later”. This is equivalent to opening a storefront but keeping the doors locked. Dawn has done this over the past 25 years all while raising and homeschooling 5 children as well as keeping the books for the business. The children grew up helping dad in the business. Either going with him on the van to clean carpets or helping wash a rug in the shop. This has been an integral part of their education. Their oldest son Mackenzie is currently working full time in the business with his dad while he finishes his degree in mathematics.
There are five reasons we emphasize why a customer should consider us for their floor cleaning and Carpet Cleaning Clarks Summit needs. First is that we absolutely guarantee all our work. We make each job personal. We care for the home or business as if it was our own. Our reputation and our clients trust in us is our most valuable asset. Second is, we use modern up to date processes and safe cleaning agents that won’t void warranties or cause damage in any way to your textiles and floor coverings. They are also safe for your family and pets. Third reason is we want you to feel comfortable with who comes into your home. Your home is your last bastion of safety and security you have. It’s sacred, and we consider it an honor when invited in to service it. So we don’t violate that trust and send in sketchy technicians. They are polite, professional, uniformed and clean cut. We also use the best equipment our industry offers. Technology has advanced a lot over the past couple of decades in our industry. We stay up to date and make investments in the best tools at our disposal. Finally we realize that business is a long term relationship, not just a once and done transaction. We want to perform for you in a way that you will want to do business with us again and feel at ease in referring your friends and relatives to us.